divalotre Platform Privacy Notice

This page describes what data we collect when you use divalotre and how we keep that information protected. Our privacy policy applies to all users of our platform—those accessing football markets on Liga 1 and Piala AFF, live-dealer tables, slot games, and esports coverage. We collect personal and payment information to verify your identity, process deposits via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, and maintain account security.

We take data protection seriously. Your divalotre account holds sensitive details: name, contact information, identity documents, and payment history. We encrypt this data and store it on secure servers. We do not sell your data to third parties. Instead, we share information only with payment processors and compliance partners as necessary to deliver our services.

Our policy is transparent: we explain what we collect, why we collect it, how long we keep it, and what rights you have. If you have questions about your divalotre data or wish to request access, correction, or deletion, contact our support team in English during business hours.

What data we collect on divalotre

Account information

When you create a divalotre account, we collect your full name, date of birth, email address, phone number, and residential address. This information is required for account verification and is used to confirm your identity before we process withdrawals. We also collect your username and password (stored encrypted, not in plain text).

Identity and compliance documents

Before you can withdraw funds from divalotre, we ask for a photo of your identity document (passport, national ID, or driver's license). We may also request a selfie to confirm you are the person in the photo. We retain these documents on secure servers for compliance and anti-fraud purposes. We delete identity photos after a set period unless we are required by law to retain them longer.

Payment information

We collect payment details when you deposit or withdraw on divalotre. If you use DANA, e-wallet, or mobile banking, we receive confirmation of the transfer but do not store your wallet credentials. For local payment transfers, we record the transaction reference and amount. For bank virtual accounts (online payment, e-wallet, mobile banking, local payment), we store your designated account number for that bank but not your banking password or card details.

Gaming and account activity

We record all your divalotre activity: deposits, withdrawals, game sessions, bets placed, results, and balance changes. This data helps us detect fraud, resolve disputes, and improve our platform. We retain gaming history for seven years unless you request deletion and we have no legal obligation to keep it.

Personal data: Name, date of birth, email, phone, address. Required for account verification and identity checks.
Identity documents: Photo of ID and selfie. Stored securely for compliance. Deleted after retention period unless legally required otherwise.
Payment records: Transaction amounts, dates, payment methods. Retained to reconcile accounts and detect fraud.
Gaming history: Bets, results, balance changes. Retained for dispute resolution and regulatory compliance.

How we use your data on divalotre

We use your personal information for specific purposes: account verification, fraud prevention, payment processing, and customer support. We do not use your divalotre data for marketing unless you explicitly opt in. We do not sell your data to advertisers or data brokers.

Our payment processors (the providers behind online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction details as needed to complete deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them if you wish to understand how they handle your information.

We may share your data with law enforcement or regulatory bodies if legally required—for example, if we receive a court order or if we detect suspicious activity indicative of money laundering. We comply with such requests as mandated by law.

We at divalotre keep your data encrypted, limited in scope, and protected from unauthorized access. Your privacy is a priority we take seriously.

divalotre privacy team

Data storage and security on divalotre

Where your data lives

Our divalotre servers may be located outside your jurisdiction—possibly in other Southeast Asian countries or globally distributed data centres. By creating a divalotre account, you consent to international data transfer. We select data centre providers with strong security records and compliance certifications.

How we protect your data

We use industry-standard encryption (TLS/SSL) to protect data in transit. Your password is hashed using secure algorithms; we cannot recover or read your actual password. Sensitive data at rest (stored on servers) is encrypted. We maintain firewalls, intrusion detection, and regular security audits.

However, no system is non-specific info secure. If we discover a data breach affecting your divalotre account, we will notify you without undue delay and provide guidance on protective steps. We do not guarantee absolute security; use of divalotre implies acceptance of inherent internet and data storage risks.

Data retention on divalotre

We retain account information for as long as your divalotre account is active, plus a reasonable period afterward for dispute resolution and regulatory compliance (typically two to three years). Identity documents are deleted after a set retention window unless law requires us to keep them. Gaming history is retained for seven years. You may request early deletion of certain data; we will comply if no legal obligation prevents it.

Your rights regarding divalotre data

Depending on your jurisdiction, you may have the right to:

Access all divalotre data we hold about you in a structured, portable format
Correct inaccurate information (e.g., if we misspelled your name)
Request deletion of your data (subject to legal retention requirements)
Object to certain uses of your data (e.g., for profiling or targeted communications)
Withdraw consent if you previously opted into marketing

To exercise any of these rights, contact our support team with a clear request. We will respond within 30 days. If we cannot honour your request (e.g., because we are legally required to retain your gaming history), we will explain why.

Cookies and tracking on divalotre

We use cookies to remember your login session and preferences. These are functional cookies; we do not use tracking cookies to monitor behaviour across other websites. Our divalotre platform sets cookies when you log in; these expire when you log out or after a set period of inactivity (typically 24 hours). You can clear cookies from your browser settings, though this may require you to log in again.

Third-party links and external services

Our divalotre platform may link to external sites (customer support platforms, payment provider pages, or news about Liga 1 and Piala AFF fixtures). We are not responsible for the privacy practices of those external sites. We recommend reviewing their privacy policies separately.

Contact us about privacy on divalotre

If you have questions about our privacy policy, wish to access your divalotre data, or want to report a data concern, contact our support team. We respond in English during business hours (typically 09:00–23:00 Jakarta time on weekdays). Provide your account username or email address so we can quickly identify your account.

Our services on divalotre are available only where local law permits. Your use of divalotre implies acceptance of this privacy policy and our data handling practices. If you do not agree with our policy, you should not create an account or use our platform.